Privacy Policy

Ajoni Technologies Private Limited (“Company”, “we”, “us”, or “our”) operates www.ajonitech.com (the “Site”) and provides various information technology services, software solutions, and related offerings (collectively, the “Services”).

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site or use our Services, in compliance with the Digital Personal Data Protection (DPDP) Act, the Information Technology Act, and other applicable data protection laws.

By accessing the Site or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or Services.

If you choose to contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of your message, and any attachments you may send us.

1. Definitions

• Data Principal or User: The individual to whom the personal data relates.
• Data Fiduciary: The entity which determines the purpose and means of processing personal data.
• Data Processor: Any person or entity who processes personal data on behalf of the Data Fiduciary.
• Personal Data: Any data about an individual who is identifiable by or in relation to such data.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as data that is automatically tracked when you navigate our Site.

A. Information You Provide to Us

• Identity and Contact Data: Name, email address, phone number, job title, and company name, for example when you fill out a Contact Us form, request a demo, or download a whitepaper.
• Account Credentials: Usernames and passwords created to access our client portals or SaaS platforms.
• Customer Support and Feedback: Information you provide when you submit a support ticket or communicate with our team.

B. Information Collected Automatically

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, log files including IP, ISP, browser details, operating system, and platform.
• Usage Data: Information about how you use our Site, including page response times, download errors, length of visits to certain pages, and page interaction information.

C. Sensitive Personal Data

We do not actively collect sensitive personal data such as financial data, biometric information, or health status through our general website. If our specific Services require processing such data, it will be handled under a separate, specific service agreement and explicit consent mechanism.

3. Lawful Basis and Purpose of Processing

Under the DPDP Act, we process your Personal Data only based on your explicit consent or for legitimate uses such as fulfilling contractual obligations. We use your data to:

• Provide, operate, and maintain our Site and Services.
• Respond to your inquiries, send project proposals, and offer technical support.
• Send you promotional communications, newsletters, and marketing materials, which you may opt out of at any time.
• Improve, personalize, and expand our website performance and service offerings.
• Prevent fraudulent activities, protect our intellectual property, and ensure network security.
• Comply with legal and regulatory obligations mandated by Indian authorities.

4. Consent and Your Rights

As a Data Principal, you possess specific rights regarding your Personal Data:

• Right to Access and Summary: You have the right to request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to Correction and Erasure: You can request that we update, correct, or erase your outdated or inaccurate personal data, subject to legal retention mandates.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Grievance Redressal: You have the right to register a grievance with our Grievance Officer regarding any perceived violation of your data rights.

5. Cross-Border Data Transfers

As an IT company, we may transfer or store your personal data outside India, for example on global cloud servers. We ensure that any international transfer complies with the cross-border transfer rules specified under the DPDP Act and that adequate security safeguards are implemented by our global hosting partners.

6. Data Security and Retention

• Security: We implement robust technical and organizational measures, firewalls, access controls, and regular security audits to safeguard your data against unauthorized access, loss, or misuse.
• Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and serve targeted advertisements. You can configure your browser settings to refuse cookies, though doing so may restrict certain functionalities of our website.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or Indian legal frameworks. The “Last Updated” date at the top of the page will indicate when the latest revisions were made. We encourage you to review this page regularly.